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COVID-19

We're open & delivering

THE E-SHOP IS OPEN

Your online shopping, payment and deliveries are the same as before. We are open & delivering all orders.


DELIVERIES ARE GUARANTEED

Our delivery partners wear a mask, wash their hands regularly and also got sanitizer with them. We are watching closely their well-being as well as their health. Client Service is checking each order to ensure delivery on time in each region (Italy included).

STRICT HYGIENE MEASURES 

The health and safety of our team is our main priority. As is the on-time arrival of your products. We act in accordance with the directives of the WHO and the local authorities. We care rigorously about respecting the hygiene norms - #flattenthecurve.


WE ARE HERE FOR YOU 

If you have any questions our client service can be reached on +33 (0)1 82 83 18 45 and by email via info@nvgallery.com


I placed an order on the website and I am waiting for the delivery: 

All our deliveries to your home are guaranteed. 

Only deliveries to Relay Points are not available at the moment.

We do our best to keep promised delivery delays but please be patient if our carriers take a little bit longer at the moment. Our Client Service is here for you to track your order if you have questions.





Can I return an item?

Of course! Returns are as always possible. In order to deal with the exceptional situation we extended our return period to 45 days. This gives you more time to think and be sure that you love your new product.

Please be sure to keep the original packing if you want to return your item.

If you want to arrange a pick up of your items, please let our Client Service know. However, the delays for pick ups at your home are about 3 weeks at the moment.

Also please keep in mind that returns via Relay Points are not possible at the moment.

Feel free to contact our Client Service - we will find the best solution for you.

 


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