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Livraisons & Retours


Delivery tracking

To offer you maximum transparency on the progress of your order, you can check the status of each item in your order in your customer area, in "my orders" section.  

You will find in link the tracking of your articles for the different carriers. 

We also keep you updated via email at every step of your order.  

If, despite everything, you need more precision, do not hesitate to contact our customer service via our address : Info@nvgallery.com

Our recommendations and advice for your deliveries

Make sure that the place of delivery is accessible by the deliverers (elevator or stairwell suitable for the delivery of large items). You can find the dimensions of the item as well as the package or packages directly on the product pages.

For large items our transport partner cannot deliver beyond the 6th floor without a lift. To arrange delivery beyond this floor without an elevator, please contact our Customer Service. Please note this service requires a doubled team which will generate additional delivery costs. Otherwise, delivery will be made at the bottom of the building or an additional delivery cost may be applied.

Our carrier does not provide a freight elevator, if your delivery requires one, it will be your responsibility.

Delivery costs

Delivery costs are related to the size and weight of the items. Shipping costs are charged upon shipment. You can find the shipping costs directly on the product page, just below the photos.

You can also create a basket with the items you want to order, so you can better appreciate the shipping costs.

Standard delivery

Our transport partners will contact you by SMS, Email or Phone before delivery to arrange a meeting date. Delivery will be at the foot of the building or at the doorstep of the house.

For small parcels, delivery is without an appointment.

Standard delivery costs are between € 9 and € 89.

Our recommendations and advice for your deliveries

Unpacking and taking back the packaging are not included in the service. Keep your delivery packaging well, it will be mandatory for an item return. 

If you order several items with the same delivery time and the same delivery person, the delivery costs will be capped.

Delivery of large items

For bulky items you usually have two options.

  • Standard delivery:

The carrier will contact you before delivery to make an appointment.

The order will be delivered to the foot of the building or to the doorstep of your house.

This order is recommended for small items such as vases.

  • Comfort delivery:

After making a delivery appointment, your order will be delivered to the room of your choice, by two professional delivery people.

What should I do if my delivery arrives damaged?

Firstly, we are sincerely sorry! Our items are checked several times before they are delivered.

Damages that are visible upon delivery

If the damage is visible when you take delivery (e.g., via damaged packaging), we suggest that you take a photo and reject delivery, specifying your concerns on the delivery note.

Damages that become apparent after delivery

If you notice a damage once the item has been unpacked, you have up to three days to contact us. We will find the most satisfactory solution for you: a replacement or repair of the item, shipping a new and non-defective item to you, or a refund.

We invite you to make your complaint from our return form from the "My orders" section of your customer account, or to click on the following link: My return request

In the event that a defective item is exchanged, you will not incur any further costs. If you choose a refund, you will also be refunded for the delivery charges that you originally paid.


For items purchased in our store

Any item purchased in our store must be exchanged and / or refunded in the store, you have 30 days to take this action. On presentation of the sales receipt, a refund or an exchange can be made. Beyond the 30-day period, a credit will be issued, which will be valid for 6 months.

For items purchased on our web site

No problem. We love our products and want you to be 100% happy with your purchase. If this is not the case, you can return your items without any problem.

After receipt, you have 14 calendar days to inform us of your wish to return one or more items. Returned items must be in perfect condition, in their original packaging.

Once we have received the item and after verification, we will refund, to the original payment method, within a maximum of 14 days.


Fill out our return form from the "My orders" section or by clicking on the following link:


  1. Have your order reference ready.
  2. Take pictures of the items to be returned.
  3. Receive our return label by email, paste it.
  4. Prepare the return package by returning the item to its original packaging.
  5. Our partner carrier will contact you, you will set an appointment together.

Our delivery partner will contact you to organize the recovery directly at home.

Return costs apply per returned item:

Very small parcel: bulb accessories, cutlery: 5 EUR

Small parcel (accessories, textiles, small lights): 10 EUR

Medium-sized parcels (small tables, chairs, lights, Suspensions: 20 EUR

Large parcel (bench, armchair, bar stool, office chairs): EUR 37

Large parcels (sofa, storage, marble table, sofa, desk): 60 EUR

Return Request

If despite our effort, an article does not give you complete satisfaction, you can return it to us. To return an item from your order, we invite you to complete our return form from the section "My orders" by clicking on the following link : 

My return request

So that your return is handled quickly by our Customer Service, we invite you to bring your order number, and to attach at least one photo of the item you wish to return to us.

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