Delivery & ReturnRetour
Recommendations and advice for deliveries
Make sure that the place of delivery is accessible by the deliverers (elevator or stairwell suitable for the delivery of large items). You can find the dimensions of the item as well as the package or packages directly on the product pages.
For large items our transport partner cannot deliver beyond the 6th floor without a lift. To arrange delivery beyond this floor without an elevator, please contact our Customer Service. Please note this service requires a doubled team which will generate additional delivery costs. Otherwise, delivery will be made at the bottom of the building or an additional delivery cost may be applied.
Our carrier does not provide a freight elevator, if your delivery requires one, it will be your responsibility.
Delivery costs are related to the size and weight of the items. Shipping costs are charged upon shipment. You can find the shipping costs directly on the product page, just below the photos.
You can also create a basket with the items you want to order, so you can better appreciate the shipping costs.
Our transport partners will contact you by SMS, Email or Phone before delivery to arrange a meeting date. Delivery will be at the foot of the building or at the doorstep of the house.
For small parcels, delivery is without an appointment. Delivery costs are between 9€ and 19€
Standard delivery, for medium products, costs between 19€ and 59€.
Prmium delivery is between 49€ a 69€
Our recommendations and advice for your deliveries
Unpacking and return of the packaging are not included in the service. Keep your delivery packaging well, it is imperative for a return.
If you order several items with the same delivery time and the same delivery person, the delivery costs will be capped.
Delivery of large items
For bulky items you usually have two options.
The carrier will contact you before delivery to make an appointment.
The order will be delivered to the foot of the building or to the doorstep of your house.
This order is recommended for small items such as vases.
After making a delivery appointment, your order will be delivered to the room of your choice, by two professional delivery people.
Will all my items be delivered at the same time?
Delivery times and dates for our items may vary. This depends on where they are in their production cycle, on our manufacturing partner, and whether they are in stock.
The exact delivery time for each item can be found on the product page, and is also shown on the order summary before the payment is made.
You can choose your delivery times according to two methods:
- Grouping of orders upon receipt of the last item (default delivery method, delivery costs are only billed once)
- Delivery as and when your items become available (delivery costs are billed for each shipment)
You can track the progress of your order at any time in your personal space in order to view the delivery times that apply to each item.
How do I change the delivery address?
You have the option of modifying the delivery address of the items that you have ordered by contacting our Customer Service team.
These changes can be applied if your order has not yet been dispatched.
If your order has already left our logistics centre, we will unfortunately be unable to make any changes.
What should I do if my delivery arrives damaged?
Firstly, we are sincerely sorry! Our items are checked several times before they are delivered.
Damages that are visible upon delivery
If the damage is visible when you take delivery (e.g., via damaged packaging), we suggest that you take a photo and reject delivery, specifying your concerns on the delivery note.
Damages that become apparent after delivery
If you notice a damage once the item has been unpacked, you have up to three days to contact us. We will find the most satisfactory solution for you: a replacement or repair of the item, shipping a new and non-defective item to you, or a refund.
We invite you to make your complaint from our return form from the "My orders" section of your customer account, or to click on the following link: My return request
In the event that a defective item is exchanged, you will not incur any further costs. If you choose a refund, you will also be refunded for the delivery charges that you originally paid.
How can I return an item?
No problem. We love our products and want you to be 100% happy with your purchase. If this is not the case, you can return your items without any problem.
After receipt, you have 14 calendar days to inform us of your wish to return one or more items. Returned items must be in perfect condition, in their original packaging. Once we have received the item and after verification, we will refund, to the original payment method, within a maximum of 14 days.
STEPS FOR RETURNING AN ARTICLE
Fill out our return form from the "My orders" section or by clicking on the following link: My return request. Have your order reference ready.
1. Take pictures of the items to be returned.
2. Receive our return label by email, paste it.
3. Prepare the return package by returning the item in its original packaging.
4. Our partner carrier will contact you, you will set an appointment together.
How much do the return fees cost?
|0€ - 99€||10€|
|100€ - 199€||20€|
|200€ – 299€||30€|
|300€ - 599€||45€|
|600€ - 899€||59€|
|900€ et plus||69€|