Order & Payment

You can track your order in real time in your customer space in the “My Orders” section.

On the day when your order is dispatched, you’ll receive an e-mail with your package number and a link to the courier, enabling you to track each stage of the delivery.

Our customer service team is always available to confirm the status and progress of your order.

The availability of an option to change your order depends on how far your order has progressed.

If the order has not yet left our warehouse, changes are entirely possible.

To change your order, please contact our customer service team as soon as possible by e-mail or phone, specifying the reference of the order you wish to change.

If your order has already been dispatched when you call, we will unfortunately be unable to proceed with the requested change to your order.

If you wish to cancel your order, please contact our Customer Service team without delay by e-mail, specifying your order reference.

The options for cancelling your order depend on how far your order has progressed. If your articles have not yet left our logistics centre, we can cancel your order in full or in part.

If the order has not yet been dispatched:

If the items have not yet been dispatched when you request cancellation, it is absolutely possible for your order to be cancelled.

We will proceed to cancel your order and provide a full refund, including any delivery charges, to the method of payment originally used within ten days.

The order has already been dispatched:

If your order has been dispatched when you contact us, we will unfortunately be unable to cancel your order.

If you are still absolutely sure that you do not want your items, you can refuse delivery of the package. We will nevertheless have to apply a returns fee if this is the case.

Otherwise, you can accept the delivery and then submit a returns request. You have a period of 14 days from the date of receipt of your item to submit your returns request. If this is the case, we will apply shipping charges for the items returned.

You will receive a refund within 14 working days once the item has been received at our warehouse and its condition has been verified.

We ship to the Netherlands, France (including Corsica but excluding the DOM-TOM Overseas Departements), Belgium, Luxembourg, Germany and Italy.

If you would like to receive a delivery in another country, please contact our Customer Service team. We will provide a bespoke offer for you at the best possible rate.

Payment is made via a secure interface.

You can choose to pay by bank card (Visa, MasterCard or American Express) or via PayPal.

With PayPal, you have the option of making payment directly from your bank account, without using a credit or debit card.

If you are a professional customer, you have the option of paying by bank transfer from 1000 €.

We offer our professional clients personalized support.

In order to benefit from exclusive advantages, you have the possibility to create a professional account by entering your details and attaching your Kbis.

For all your requests (quotes, delivery times, customization) we invite you to contact us at the dedicated address: pro@nvgallery.com

Your invoice is available from your customer account. It already contains full VAT details.

Simply log in to your account and go to the “My Orders” section.

An icon allows you to download your invoice instantly.

Like all online sales websites, we do not have the legal right to take part in the system of VAT refunds for tourists. Unfortunately, we cannot refund VAT for our foreign customers.