You can check the real-time status of your order in your customer area, in the "My Orders" section.

On the day your order is dispatched, you will receive an e-mail with your parcel number and the carrier's link, enabling you to follow the delivery process.

Our customer service is also available to check the status and progress of your order.

We cannot modify an order in progress.

If you change your mind about your item, we can cancel it, according to the order cancellation conditions.

If you wish to cancel your order, please contact our Customer Service via our contact form, indicating your order reference.

Order not yet shipped

If the items have not yet been dispatched at the time of your request, it is possible to cancel your order.

We will cancel your order and refund you in full (including delivery costs) within 10 days using the original method of payment.

Order already shipped

If your order is already being shipped when you contact us, we will no longer be able to cancel it.

You will then need to accept delivery and proceed to a returns request via our returns form in the My Orders section.

You have 14 days from receipt of the product to make your return request. Return fees will apply in this case.

You will be reimbursed within 14 working days of receipt of your item in our warehouses and verification of the condition of the returned item.

We deliver to France (including Corsica, excluding French overseas departments and territories), Belgium, Luxembourg, Germany, Spain, the Netherlands, Austria, Switzerland and Italy.

If you would like us to deliver to another country, please contact our Customer Service Department so that we can study your request.

Payment is made via a secure interface.

You can choose to pay by credit card (VISA, MasterCard or American Express) or via PayPal.

With our partner Alma, you can pay for your orders in 3 or 4 instalments, free of charge, with your bank card, from a purchase of €50 up to €6000.

Alma offers a financing solution called “10x with Alma,” which allows you to pay for your purchases from €500 up to €6000 with your bank card. (Only available in France, Italy and Spain)

If you are a business customer, you can pay by bank transfer for orders over €1,000.

You can contact our dedicated pro service at pro@nvgallery.com.

Payment in 3x or 4x without fees

You have the possibility to pay for your orders in 3 or 4 times without fees with your bank card, starting from €50 of purchases, up to €6000, with our partner Alma.

This offer is reserved for private individuals residing in France and holding a Visa or MasterCard bank card with an expiry date later than the duration of the chosen financing.

Cards with systematic authorization, in particular those of the Electron, Maestro, Nickel type, etc., as well as e-cards, Indigo cards and American Express, are not accepted.

Alma reserves the right to accept or refuse your financing request in 3x or 4x Alma.

You have a withdrawal period of 14 days to renounce your credit.

Operation:

Payment in 3 times without fees by bank card allows you to pay for the order made on our merchant site as follows:

After confirming your order, you simply have to click on the button “Payment in 3x Alma by bank card.”

You are then redirected to the 3x Alma internet page of our partner displaying the detailed summary of your order and the personalized financing request, which you must then validate.

Payment in 10x with Alma (Only available in France, Italy and Spain)

Alma offers a financing solution called “10x with Alma,” which allows you to pay for your purchases from €500 up to €6000 with your bank card.

When the amount of an order is paid in 10 times, it is paid by a credit granted by Alma SAS registered with the REGAFI under number 90876.

This payment by credit is available for the settlement of purchases via Alma.

The execution of the payment is then conditioned by the signing of the credit agreement proposed by Alma.

If you wish to benefit from this method of payment, you will be redirected, at the time of payment, to Alma’s server.

You will then be invited, prior to the signing of the credit contract, to read and accept Alma’s General Terms of Use.

The company NV GALLERY accepts in advance the granting of credit concluded between Alma and you in accordance with Article L312-46 of the Consumer Code.

If Alma agrees to grant you the credit, the amount will be paid by credit in accordance with Article L312-45 of the Consumer Code.

You then have a right of withdrawal from the credit binding you to Alma.

Any refusal by Alma to grant a credit for an order may lead to its cancellation, unless you agree to pay the order in full.

Any termination of the GTC binding NV GALLERY and you leads to the termination (or cancellation) of the credit contract between Alma and you.

In case of exercising your right of withdrawal, the fees and interest that you may have paid, if any, will be reimbursed to you in accordance with the regulations.

The security of payments is ensured by Alma and its service providers.

All payments are protected by 3D Secure.

Alma is a telepayment manager and issues an electronic certificate which shall serve as proof of the amount and the date of the transaction in accordance with the provisions of Articles 1316 and following of the Civil Code.

For further details, you can contact Alma’s teams at support@getalma.eu

We offer our professional customers personalized support.

To take advantage of exclusive benefits, you can create a professional account by entering your contact details and attaching your Kbis.

For all inquiries (quotations, delivery times, customization), please contact us at the following address: pro@nvgallery.com

Like all online sales sites, we are not legally entitled to participate in the tax-free tourism system.

Unfortunately, we are unable to refund VAT on our customers' exports.

Delivery costs depend on the size and weight of the items. They are invoiced upon shipment. You can find delivery costs directly on the product page, just below the photos.

You can also create a basket with the items you wish to order, so you can better appreciate the delivery costs.

Standard delivery

Our transport partners will contact you by SMS, email or telephone prior to delivery to arrange an appointment. Delivery will be made to the foot of the building or on the doorstep.

For small packages, delivery is by appointment only. In case of absence, the carrier can drop off your parcel at a relay point.

Standard delivery costs range from €9 to €129, depending on the quantity and total volume of your order.

Comfortable delivery

Our transport partner will contact you in advance to arrange delivery of your order.

Delivery to your home in the room of your choice, by appointment, by two professional delivery drivers. If you order several items with the same delivery time and the same delivery driver, delivery charges will be capped. Delivery costs range from €49 to €139, depending on the quantity and total volume of your order.

Our recommendations and advice for your deliveries

Unpacking and return of packaging are not included in the service. Please keep your delivery packaging, as it will be mandatory for any returned item.

If you order several items with the same delivery time and the same delivery company, the delivery costs will be capped.

For bulky items you usually have two delivery options.

Standard delivery :

The carrier will contact you before delivery to make an appointment.

The order will be delivered at the foot of the building or on the doorstep.

This order is recommended for small items such as vases.

Comfort delivery :

After making an appointment, your order will be delivered to the room of your choice, by two professional delivery drivers.

Delivery times for our products may vary. This depends on how far along they are in the production cycle, which of our workshops manufactures them, and whether or not they are in stock.

The exact delivery time for each item can be found directly on the corresponding page. It is also displayed in the summary before payment.

You can choose your delivery times in two ways:
- Consolidation of orders into a single delivery upon receipt of the last item (default delivery mode, delivery costs are invoiced only once).
- Delivery as your items become available (delivery costs are charged for each shipment)

You can check the status of your order in your personal space at any time to find out the delivery times for each item.

You can change the delivery address of your items by contacting our Customer Service.

These changes may be made if your order is not yet being shipped.

If your order has already left our logistics center, we will unfortunately be unable to make any changes.

First of all - we're really sorry! Our products are checked several times before delivery.

Visible defect on delivery

If the defect is visible at the time of delivery (e.g. damaged packaging), we invite you to take a photo and refuse the delivery, indicating your reservations on the delivery note.

Visible defect after delivery

If you notice a defect once you have unpacked the item, you have a maximum of 3 days to contact us. We will find the most satisfactory solution for you: replacement or repair of the item, free reshipment of a new, compliant item, or refund.

In the case of an exchange of a defective item, you will of course not incur any additional costs. If you opt for a refund, you will also be reimbursed for the delivery costs you originally paid.

We stock items in the following furniture categories:

- Sofas: 2-seater, 3-seater, corner, convertible, chaise longue, armchairs and benches.

- Tables: dining tables, coffee tables, desks and consoles (except occasional tables and bedside tables).

This service is available with "comfort" delivery. Simply check this option when choosing your delivery.

On the day of your delivery, our transport partner will collect your old furniture and deliver your new NV GALLERY piece at the same time.

No problem at all. We love our products and want you to be 100% satisfied with your purchase. If this is not the case, you can return your items without any problem.

After receipt, you have 14 calendar days to inform us of your wish to return one or more items. Returned items must be in perfect condition and in their original packaging.

Once we have received the item and after verification, we will proceed with the refund, on the original payment method, within a maximum of 14 days.

STEPS FOR RETURNING AN ITEM

Fill in our returns form in the "My orders" section or by clicking on the following link: My return request

1. Please have your order number ready:

2. Take a photo of the items to be returned: out of their cartons and correctly packed in their original cartons.

3. Receive our return label by e-mail, stick it on the box.

4. Prepare the return package by replacing the item in its original packaging.

5. Our partner transporter will contact you to arrange a pick-up appointment.

My package is bulky:

Our delivery partner will contact you to arrange collection directly from your premises.

My package is small:

Once we have received your request, we will send you an e-mail with a return label and details of where you can drop off your parcel.

If you wish to return one or more products, we will give you a full refund (including delivery costs), but return costs will apply depending on the value of the products returned:

Total value of returned products :

0€ - 99€: 10€ for home collection or 5€ for collection from a relay point (if originally delivered by DPD)

100€ - 199€ : 29€ for home collection or 10€ for collection from a relay point (if originally delivered by DPD)

200€ - 299€ : 49€ for home collection or 10€ for collection from a relay point (if originally delivered by DPD)

300€ - 599€ : 79€ home collection

600€ - 899€ : 99€ home collection

900 and over: €129 home collection

Of course we do! All our products come with a two-year guarantee.

Package dimensions are indicated directly on the product pages, in the "Dimensions" block. These dimensions will help you organize the delivery of your items.

Technical details are displayed directly on each product page in the "Details & Dimensions" section.

If you can't find the information you're looking for, please contact our Customer Service.

Starting from a certain number of items, we can study the feasibility and cost of customization for you.

Personalization of one-off pieces is unfortunately not possible.

If you have a professional project (boutique, hotel, restaurant), don't hesitate to contact our BtoB department - we can offer you full support, the possibility of adapting materials or dimensions of our products, or the creation of custom-made furniture.

Of course we do! We have almost all our fabrics available as samples. Simply contact our Customer Service by e-mail with the items in question and your postal address.

We will then send them to you free of charge.

Choosing an interior design that expresses sustainable and responsible values, both in its conception and appearance, is now entirely achievable! Find out more about our materials like wood and other natural fibers, offering organic potential and incomparable decoration.

Solid wood

Solid wood is renowned for its robustness. Each piece is unique, depending on the grain of the tree, and we love it as much for its industrial, uniform look as for its rough finishes, which give it a truly original aesthetic.

Engineered wood

Invented in Japan, it is used to offset deforestation. Composed largely of wood flour and plant fibers, our engineered wood is high-density for strength. Their texture offers a neat, homogeneous result. All our engineered wood + wood skins are E1 certified. Class E1 corresponds to formaldehyde emissions of less than 0.124 mg/m3 in ambient air.

Wooden skin

Our engineered woods are covered with noble wood skins: walnut, ash, oak... species that can be found in abundance in the forests. These skins can be stained for added character. They are resistant and come from legal sources (see FSC).

Acacia wood

We use it mainly for outdoor furniture, as it withstands climatic conditions well and represents a more durable alternative. We preserve the natural, raw look of each piece of wood, which is why all our products are unique. For outdoor use, don't hesitate to protect your wood with oil.

Rattan cane

A weaving technique using rattan canes, cannage is being reinvented in the world of home décor, and we love its use in a variety of settings. It brings a soft, bohemian feel to certain rooms, while remaining chic and timeless.

* Our furniture is handcrafted by human hands, so you'll find some irregularities due to the charm of craftsmanship.

Wood is sensitive to sunlight. We advise you not to expose your furniture to direct sunlight to avoid any marking or lightening.

We recommend using a soft cloth slightly dampened with soapy water to clean your wooden furniture.

Any liquid can damage wood. If you spill anything on your surfaces, be sure to mop it up quickly.

When moving objects on your furniture, don't slide them, but lift them up to avoid scratches.

Never place wet or hot objects directly on your furniture: use place mats, coasters or other protective surfaces.

Our tables made of real marble are treated with waterproof. So you can rest assured, there's no risk of glass marks or water absorption on your stone. However, be sure to mop up spills quickly to avoid staining.

Marble is a naturally fire-resistant material

Our genuine marble stones are selected with the greatest care: grey and grey château marble, jazz marble or our carrera marble. Each marble slab has its own patterns or variations in veining, or the pleasure of owning a unique piece of furniture.

For daily cleaning after use/meal, maintenance is simple: a damp cloth or sponge is all you need.

Avoid acidic products or aggressive detergents.

Marble-effect stone is a blend of granulated natural marble and quartz. This blend makes it more resistant than pure marble and much more suitable for use as a coffee or dining table.

Be careful, however, with overly acidic liquids and cleaning products (vinegar, red wine, lemon, fruit juice and chemicals such as limescale removers), which can damage stone irreparably.

Quickly wipe away stains with a soft cloth slightly dampened with soapy water.

Travertine is a natural stone with warm tones and varying degrees of asperities - holes created naturally by the escape of carbon dioxide and CO2 bubbles during its development. Each piece made from travertine stone is therefore unique.
Travertine is naturally very resistant and durable. And contrary to what you might think, it's easy to care for: a soft, damp cloth is all you need to clean this stone. In fact, our travertine tables have benefited from a waterproof treatment. No need to worry about traces of glass or other liquid absorption.
However, be sure to mop up spills promptly to avoid staining.

Travertine is a naturally fire-resistant material.

We recommend using a soft cloth soaked very lightly in soapy water, or white vinegar diluted in water to maintain your glass furniture.

To minimize scratches, don't hesitate to use coasters. When moving objects on your furniture, don't slide them, but lift them up to avoid scratches. Never place wet or hot objects directly on your furniture: use place mats, coasters or other protective surfaces.

We only use tempered glass, which is more resistant than conventional glass, but be careful not to subject it to shocks, as it remains a fragile material.

Martindale

The Martindale method is used to test the abrasion resistance of textiles.

Textile samples are subjected to predefined cycles of rubbing with a disc having an abrasive surface and subjected to a specified pressure. The test ends when the first two threads of the fabric are torn or, in the case of knitwear, when a hole is formed. The device records the number of disc rotations when this condition is reached.

→ High Martindale value = high abrasion resistance

Weaving density

Grams per square meter is the weight of a fabric per unit area. As a general rule, the lighter the fabric, the more supple it is, and the heavier it is, the more opaque and resistant it is.

Pilling

Pilling represents loose strands or balls of fiber that rise to the surface of the fabric and twist when sitting or rubbing against the furniture.

Pilling is not a fabric defect, nor does it indicate poor quality.

Pilling does not indicate that your fabric is wearing out or disintegrating. Pilling is a normal phenomenon caused by regular use of the product, but it does not affect the durability or overall functionality of the fabric.

We recommend using a lint razor to remove pilling from your furniture.

Colorfastness

Light fastness refers to the degree to which colored fabrics fade when exposed to sunlight.

We therefore advise you to avoid placing your textile products in direct sunlight, such as against a south-facing bay window.

Stain-resistant fabric

Stain-repellent fabrics can be washed in clear water in the event of a stain, without being damaged.

Fireproof fabric

When a fabric is described as ""fire-resistant"", this means that it has been treated or manufactured to have flame-retardant or flame-retardant properties. These properties are designed to reduce the fabric's flammability and slow the spread of fire.

It's important to note that being labeled ""fire-resistant"" does not mean that the fabric is totally flame-retardant or immune to burns. Fire-resistant fabrics are designed to meet specific safety standards and offer a higher level of fire resistance than standard fabrics. However, they still have their limits and will eventually burn if exposed to extreme heat or flame over a prolonged period.

Natural, stain-removing tip, tested and approved by our teams:

Thanks to its absorbent properties, terre de sommières is ideal for getting rid of stains, especially those caused by grease. It is suitable for a multitude of textiles, even the most delicate, and also helps neutralize unpleasant stain odors. Non-toxic and non-flammable.

1. Remove excess liquid or grease with absorbent paper.

2. Then sprinkle generously with terre de sommières and leave for 1 to 2 hours, or overnight for best results, depending on the nature of the stain.

3. Use a vacuum cleaner to remove powder residues.

Don't hesitate to repeat the operation if necessary.

Light fabrics We recommend the use of a waterproofing spray to optimize their lifespan.

Loop fabrics We recommend the use of an anti-pilling device to optimize their lifespan.

If you have any doubts or need advice, don't hesitate to contact us.

Our top-quality velvets are selected with particular care to ensure they won't retain dust, so you don't have to worry about tedious maintenance. They benefit from a high martindale test to guarantee long-term use.

For ideal care of your items we recommend :

. Use a soft textile brush - unsuitable or hard-bristled brushes should be avoided. For rapid vacuuming, we also advise against using maximum power, as too much suction can damage the fabric.

. If your fabric is marked over time by daily wear, you can use the pattemouille technique: moisten a clean cotton pad, place it on the fabric and run your iron over the surface. This will enable you to remove any marks easily.

. For light-colored velvets: we recommend the use of a waterproofing spray to optimize their lifespan.

If you have any doubts or need advice, don't hesitate to contact us.

Aperitifs with friends, children playing with felt pens,... Your sofa needs cleaning?

First, remove the stain yourself (paper towel, terre de sommières, bicarbonate of soda, etc... depending on the model of your sofa).

If you are starting your spring cleaning and would like to wash your cover completely, we recommend dry-cleaning only so as not to distort the nature of your sofa cover.

If you have any doubts or need advice, don't hesitate to contact us.

Mistakes not to be made

. To avoid altering the color of your fabric, don't expose your sofa to direct sunlight, especially if it's filtered through bay windows.

. Wet your sofa with lots of water: beware of the risk of a halo!

. Test a product directly on your fabric: first try it on an inconspicuous corner or a fabric sample.

. Do not consult recommendations

To preserve your outdoor furniture, we recommend protecting it from the rain with a waterproof tarpaulin, or bringing it inside during the winter if possible.

Your furniture also needs to be protected from frost and damp.

Your wooden furniture can be protected with a varnish for outdoor use.

The most efficient and economical bulbs on the market are LED bulbs.

In the case of a cool-white LED bulb (between 5500°K and 6500°K), you'll get a brighter rendering to the eye. As this color temperature is more aggressive, you'll have the impression of better lighting, but in reality, it won't be any more effective than neutral white.

Neutral white LED bulbs (between 3500°K and 5500°K) guarantee the most natural, daylight-like light.

We prefer 2700°K LED bulbs and strips, which offer a warm light for ambient lighting.

The ISO9001 standard

This standard ensures that the quality management system operates smoothly on the shop floor.

The ISO14001 standard

This standard attests to a series of requirements to which an organization's environmental management system must conform.

OHSM18001/ISO45001

These standards specify the requirements for an occupational health and safety management system.

BSCI

The Business Social Compliance Initiative (BSCI) aims to protect workers' rights and improve their working conditions.

SEDEX

Sedex is one of the world's leading ethical trade organizations. It aims to improve working conditions in global supply chains.

REACH

Regulations that ensure the absence of harmful chemical substances. 100% of our fabrics are tested to ensure compliance.

OEKO TEX

Quality label guaranteeing the absence of harmful substances in textile products.

CE

Manufacturer's undertaking that products comply with the requirements laid down by Community regulations

FSC: Forest Stewardship Council

International label guaranteeing that the wood used complies with sustainable forest management procedures.

RoHS

This test certifies the absence of ten hazardous substances in electrical and electronic equipment, as well as in the metal parts of certain types of furniture.

E1 standards

This standard corresponds to formaldehyde emissions of less than 0.124 mg/m3 in ambient air, measured in accordance with NF EN 717-1. All our engineered wood products comply with this standard.

EN71-3 standard

This standard corresponds to the absence of migration of certain chemical components that could be contained in our foam fillings.

EN 12520

This standard specifies requirements for the safety, strength and durability of underpinnings.

EN 1728

This European standard specifies test methods for determining the structural strength and durability of all types of seat.

Our seats have been tested for 35,000 cycles, demonstrating excellent resistance and corresponding to the maximum mark.

IN 1730, 6.6.1 /.2 - IN 14072, 6

This European standard specifies test methods for horizontal and vertical glass used in furniture.

All our tested glass tables have been awarded top marks, and after the test no damage was found and no components came loose, testifying to their excellent durability over time.

ISO 9227

This standard specifies corrosion test methods in artificial atmospheres. This test guarantees the rust and corrosion resistance of our outdoor products.

ISO 105-B04

This standard specifies a method for determining the resistance of dyes on textiles to weathering. This test guarantees that our products are suitable for outdoor use.

PETA approved

This label guarantees that none of our products contain animal matter.

Space optimization

Our packaging is designed to minimize the volume of products stored and transported. To achieve this, we try to adapt the packaging to the product's format. For example, most of our sofas and armchairs are packed in bags that fit their shape perfectly, so we avoid storing and transporting air. We also try to offer products that can be assembled whenever this reduces the size of the packaging. For example, the legs of our chairs are often assembled, as this reduces packaging by almost half.

Recyclable materials

We have replaced polystyrene with EPE foam or honeycomb cardboard in our packaging. Our cardboard is recyclable.

Recyclability

We have collaborated with an environmental organization to assess the recyclability of our products. Our products are divided into three categories: Fully recyclable | Mostly recyclable | Not recyclable.

End-of-life disposal

The sale of our products includes a contribution to an eco-organization that manages the disposal of products at the end of their lifecycle.